mgmtOS

Ultimate Launch Checklist

A Chief-of-Staff Guide to Not Crashing on Day One

Rob, Chief of StaffJune 30, 2026HALO MUSIC COLLECTIVE - FZCO

1. Product & Engineering

Infrastructure readiness — ship with confidence

Webhook safety: configure idempotent Polar.sh async event handlers; test retry storm with 50 concurrent webhooks in staging

Whitelist decommissioning: remove all dev/staging IP whitelists; verify production auth is role-based, not network-based

Hide AI Import feature: feature-flag behind internal plan_id; ensure no /ai-import route is publicly discoverable

Sentry live: configure alerts for p95 >2s and error rate >1%; add release tracking to catch deploy regressions

Backups schedule & rollback test: verify daily automated DB snapshots; run full restore drill under 15 minutes

Cal.com widget embedded in Step 8 of onboarding flow; test timezone edge cases (UTC-11 to UTC+14)

CI/CD passes with zero warnings and TypeScript strict mode fail-on-warning enabled

Rate limiting on all POST endpoints (100 req/min per user) with Retry-After header on 429

2. PostHog Funnel

Tracking precision — measure every onboarding step

onboarding_started: fire on first onboarding page load; include referrer source and UTM params

profile_completed: fire on Continue after filling all required profile fields; store completion_time

sub_created: fire on Stripe/Polar subscription confirmation page; attach plan_tier and billing interval

sub_confirmed: fire on webhook confirming subscription is active (post-trial); attach payment provider

activation_role_selected: fire on role picker interaction; tag with role value and default-change flag

activation_artist_added: fire on first artist/brand creation; log count added in that session

activation_calendar_connected: fire on successful Cal.com OAuth callback; tag calendar provider

onboarding_completed: fire on final 'You're all set' screen; report total elapsed time across steps

Session recordings enabled (true) with PII masking active; verify no raw emails or passwords captured

Dashboard: https://us.posthog.com/project/395394/dashboard/1775793

Funnel alert: PostHog action triggers pager when >40% drop between sub_created and sub_confirmed

3. Lifecycle Emails

Automated communications — timing is everything

Abandoned Checkout (2-3h): trigger if onboarding started but not completed within 180 minutes; include direct support CTA

Activation Nudge (24h): trigger if sub_confirmed but activation_role_selected never fired; highlight first-week milestones

Welcome (instant): send on sub_confirmed; include getting-started video and Cal.com booking CTA

14-day Feedback Request: trigger on day 14 post-onboarding; NPS survey with open field for feature requests

Transactional failover: queue and retry with exponential backoff (5 attempts, 15-min intervals) if email API is down

Unsubscribe compliance: one-click unsubscribe in all emails; verify DMARC/SPF records are live

Send test emails to Gmail, Outlook, ProtonMail, Apple Mail; verify rendering and deliverability

4. Legal & Financial

Entity structure and compliance — keep the lights on

Dubai IFZA registration: confirm HALO MUSIC COLLECTIVE - FZCO is active in IFZA portal; verify license covers all planned revenue

Freezone: IFZA, License: HALO MUSIC COLLECTIVE - FZCO

Agency agreements: signed with all distributor/partner agencies; executed copies stored in shared drive with access log

Stripe VAT: enable Stripe Tax for all active markets; verify VAT/MOSS registration covers EU digital services

Polar.sh VAT config: match Stripe tax rates; test checkout with EU, UK, UAE, and US billing addresses

Privacy Policy and Terms of Service live at mgmtos.com/privacy and mgmtos.com/terms with version tags and effective dates

Data Processing Agreement (DPA) available for enterprise; signed with all subprocessors (Stripe, Polar, PostHog, Sentry, Resend)

Commercial liability insurance: verify tech E&O coverage; check certificate for HALO MUSIC COLLECTIVE - FZCO

5. Operational Debt

Cleanup and payables — the stuff no one wants to do

DistroKid payment: update billing email to nikita.konkin17@gmail.com; settle outstanding Q2 distribution invoice

Contact: nikita.konkin17@gmail.com

WHOOP payment: resolve pending charge on Visa ending 7083; update billing contact to Rob's email

Card: Visa *7083

nkonkin.me domain: configure Zoho or iCloud+ for email hosting; set up DNS (MX, TXT, CNAME); deploy landing page or redirect

ArtyOfficial domain renewal: expires early July; renew for 2 years; verify WHOIS privacy is enabled

Vendor payment calendar: recurring reminders for all monthly SaaS subscriptions (Polar, Sentry, PostHog, Resend, Cal.com)

Password audit: rotate shared service credentials; store in team vault with MFA enforced

Decommission stale staging environments: shut down unused Heroku apps to reduce monthly burn

6. Rob's Roasts

Tough love for founders who know better

01

Still debating the 404 page color while webhooks are unhandled? Users don't compliment error pages. They leave.

02

Staring at the PostHog dashboard for 3 hours saying 'huh, interesting' isn't analysis. It's window shopping.

03

The beta excuse: 'We'll fix it in beta.' No you won't. You'll ship beta, see 12 users, and call it validated.

04

Scaling concerns from a founder with 0 paying users. You are not Twitter. Your $50 VPS will be fine.

05

You want microservices? You have one product and three weeks. Monolith. Ship. Iterate.

06

Your 'strategy' is a Notion page with 14 unchecked boxes. If you can't finish this checklist, don't blame the market.